FAQs
When you reach the end of the BNPL period, we’ll send you a statement with your total outstanding balance and your options for repaying it.
You can choose the time to pay back that works for you:
- Before your Buy Now, Pay Later period ends
We don’t charge early repayment fees, so if you’d like to make payments towards your balance during this time it won’t cost you extra. If you do, you’ll have a smaller balance to repay at the end of the BNPL period. - After the Buy Now, Pay Later period ends and by the payment due date
Paying off your balance in full at this point helps you get the most from the BNPL period, as you won’t pay any interest.
If you don’t pay the full amount, you should pay at least the Payment Requested (as shown on your statement) – just remember anything less than the full balance will mean you’ll start to be charged interest on any outstanding balance. - After the payment due date
If you haven’t made any payments by this point, you’ll be charged a fee and we may also need to report it to Credit Reference agencies. It’s a good idea to pay at least the Payment Requested by the payment due date.
You can either pay off your outstanding balance in full or in smaller amounts by using flexible payments.
With flexible payments, you have no fixed time limit to pay back your balance. We’ll send you a monthly statement with a Payment Requested – which is the amount you should pay to ensure your account remains up to date. If you can afford to, you should try and pay more than the Payment Requested as making only the minimum payment takes you longer to clear your balance and costs you more in interest.
When you come to the end of your BNPL period, your balance will be charged at the standard purchase rate. You can find out what this is on the back of your statement.
After your BNPL period comes to an end, you won’t be charged any interest if you pay back the full amount by your payment due date.
If you pay your balance off in full before the payment due date, you won’t be charged any interest on your BNPL balance. Interest will only be applied on any balance left on your account after the payment due date, which means you’ll pay back more than your original purchase amount.
Log in to your AO Finance Online Account Manager to choose how you want to make payments.
(!) If you haven’t already done so, you’ll first need to register. Simply visit the Online Account Manager login page and follow the quick and easy steps. You’ll just need your account number.
You can choose from the following:
Manual payments
- Pay online
Make fast payments, wherever and whenever you like, with our simple Pay Online option – powered by NatWest’s PayItTM. You’ll find it in your Online Account Manager. - Pay by debit card
Follow the steps in your Online Account Manager one full working day before the payment is due for it to clear in time.
Direct debit
The easiest and most convenient way to help you pay on time – take a look at the payment options below.
Your Direct Debit can be set to various payment options, including:
- Payment Requested
This includes your contractual minimum payment and any fees and charges. It will also include any payments due on monthly instalment plans, if you choose to take one out in the future. You’ll find all of this on your monthly statement. - Fixed Direct Debit Plus
With this option, you choose a set amount to pay each month. This may also include an optional Recommended Extra Payment, which will always be shown on your statement. - Boosted Payment
This option helps you reduce the overall interest you pay and manage your account better. It includes your contractual minimum payment plus a variable Boosted amount. It will also include any monthly instalments, if you choose to take a plan out in the future. We’ll always let you know what your Boosted amount will be on your statement. - Full Statement Balance including our BNPL Balance
Paying this amount will clear the full statement balance. To make the most of BNPL, you should set this to go after your plan finishes.
The Payment Requested you see on your statement is made up of the contractual minimum payment, which includes interest, fees and charges, plus any instalment plans you may add to your account in the future. Paying this amount will ensure your account remains up to date, but you should try and repay more when you can afford to do so.
If you just pay the minimum amount, it will take you longer and cost you more to repay your balance.
If you’re struggling to make your payments, please chat with our friendly team by calling 0333 220 2591*. We can look at options for you.